Essential Federal Credit Union
  • 09-Feb-2018 to 28-Feb-2018 (MST)
  • Towne Center
  • Baton Rouge, LA, USA
  • Hourly
  • Full Time

Employees are eligible for benefits after 60 days of employment.


Responsible for explaining and cross selling Credit Union services and products to existing and potential members in order to establish account relationships. Responsible for responding to member's requests, inquiries and/or problems relating to products, services and procedures applicable to both the depository and lending functions. Responsible for E-Service programs.


  • Receives member telephone calls that are originated in the call center queue.
  • Responsible for ensuring calls are handled thoroughly and concisely. Verifies information with member prior to disconnecting any calls.
  • Explains and cross sells Credit Union products and services to members and potential members.
  • Delivers exceptional member service at all times.
  • Responsible for monitoring call volume and seek assistance during periods of high volume.
  • Responds to members' requests, inquiries and problems. Solves issues related to either depository or lending functions.  Notifies the Call Center supervisor if a problem, dispute or complaint can not be resolved at Call Center Representative level.
  • Updates productivity log, pipelines reports, and member call back list daily.
  • Originates, process, and obtains loan approval for loan applications taken by phone, fax and/or Internet. Responsible for completing loan files and complying with audit guidelines.
  • Process loan applications within lending guidelines. Recommends alternatives for members not qualifying for loans.
  • Supports Credit Union service initiatives such as online services (bill pay, epal, instant messaging, online applications and etc).
  • Identifies sales opportunities and markets Credit Union products by telephone.
  • Participates in various inbound/outbound campaigns to foster member retention and generate sales.
  • Executes teller transactions, account transactions and loan transactions in a timely and accurate manner.
  • Continually keeps up to date with regard to services and product knowledge in order to handle most inquiries with minimum supervision.
  • Able to serve as back up to MSR lending staff.
  • Responsible for maintaining written procedures for position. Ensures regulatory procedures are followed in accordance with Federal and State Regulations
  • Knowledge of Bank Secrecy Act.
  • Knowledge of Reg CC holds.





  • High school diploma
  • Some college level preferred
  • 2-3 year of pervious lending experience in a financial institution setting.
  • Six (6) months Credit Union member service experience.
  • Ability to multi task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
  • Problem solving and solid decision making ability
  • Excellent written and verbal communication skills
Essential Federal Credit Union
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share this Page